FAQ (Frequently Asked Questions) – Craft Shack

FAQ (Frequently Asked Questions)

What kind of store are you?

We are a family run business operating out of Timmins, ON since 2013 and are proud to be available for all your crafting needs! Inside our shop you will find a wide variety of trending products to help you create the most amazing creations either for yourself or to sell for profit. We strive to have the best selection and pricing for you EVERYDAY so you don’t feel the need to wait for the sales or need a coupon to get the products you just have to have. Thanks for stopping by and we look forward to hearing from you soon!

Where do you ship to?

Currently we ship only within Canada, but we are looking into providing cross border shipping soon. 

What are your shipping costs?

We offer flat rates of $8, $10 or $12 depending on your province however your order must be a minimum of $25 before taxes to qualify. Orders over $125 before taxes qualify for FREE SHIPPING.

Shipping is done solely through Canada Post expedited parcel, if you would like a faster shipping method you must select as desired from the list upon checkout. (Please note: selecting a faster shipping method does not mean your order will be processed faster, it only means it will cut down on the shipping time)

How long is your processing time?

Our processing generally runs 24 to 48 hours, however, during sales or peak seasons this may increase. Our goal is to stay within the 2 day window if at all possible, but if you are in a rush or need your product by a specific date, please contact us if you do not receive your shipping notification within the 48 hours (it may be something as simple as us waiting on some restock to arrive). 

What's the best way to contact you?

The best way to contact us is by text, email or facebook private message. You will find that information on our home page (at the bottom) under "Get in Touch".